Customer Support

Method of Payment: We accept MasterCard, VISA and American Express cards as forms of payment. Our online store encrypts your login and credit card information in transit.

 

Order Notification: Customers receive an email order acknowledgement as well as a shipping notification. You may also check your order status by clicking the "My Account" button on the eStore page.

 

Contact Information: If you need to contact us for any reason, please contact a Love+Earth Customer Care Representative via email at care@loveplusearth.com.

FAQ: Frequently Asked Questions:

How do I find the status of my order?

All online store buyers can view the status of their current and past online orders by signing in and accessing the Order Status area online. To reach the Order Status area click on "Order Status" located in the upper right-hand corner of the page. Should you need additional help, please email care@loveplusearth.com. Please provide your last name, your billing address zip code and order number (if you have it) to aid in locating your order.

 

Shipping Charges for Orders: 
Shipping fees are non-refundable. Customers are responsible for the return postage or shipping fees. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to your original form of payment.

 

Duties and Taxes on International Orders: 
Duties and taxes are non-refundable. Unfortunately, we cannot refund original duties and taxes unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the duties and taxes will be credited back to your original form of payment.

 

Exchanges: 
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with a Customer Care Representative. Customers are responsible for all merchandise, shipping and taxes on new orders. 

 

International Exchanges: 
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with a Customer Care Representative. Customers are responsible for all merchandise, shipping and duties and taxes on new orders.

 

How do I change the address for an order?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.

 

How do I find an item I want to buy?
Available items are put into categories depending on their use. Click on the appropriate category to find the available items. If you cannot find a needed item, please contact a Love + Earth Customer Care Representative at 
care@loveplusearth.com.

 

Is it safe to use a credit card? Is your site secure? 
Yes. Our online store is equipped with Secure Socket Layer technology. If you access our online store using a secure browser such as Google Chrome or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.

 

May I have something personalized?
Yes, absolutely! Minimum and additional charges may apply. Please contact a Love+Earth Customer Care Representative at
care@loveplusearth.com to discuss your needs.

 

May I order if I live outside of the United States?
Please e-mail your Love+Earth Customer Care Representative at
care@loveplusearth.com to place an order outside of the US.

 

Would you ship gifts directly to recipients?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.

 

I have a suggestion. How can I communicate that to you?
Great! We welcome all suggestions and comments! Please e-mail your comments to 
care@loveplusearth.com. We'd love to hear from you.

 

Are shipping charges and sales tax included in the pricing?
Shipping charges and sales tax, if applicable, are not included in the pricing. Your shipping fees are dependent on the selected shipping method and the sales tax depends on the destination of your order as indicated by the shipping address.